Terms & Conditions

1. Business identity

The website freshstart-mealprep.com is operated by:

2. Description of services

Fresh Start offers healthy-meal, meal-prep, meal-plan, food-preparation, and general nutritional-guidance services, plus related offerings for people looking to save time and keep a more organized way of eating.

Products and services may include, but are not limited to:

• Meal plans.
• Prepared meals.
• Healthy menus.
• Portions designed under nutritional criteria.
• Options adapted to food preferences.
• Individual or recurring orders, when available.
• Home delivery within the zones served by Fresh Start.

Fresh Start reserves the right to modify, suspend, limit, or discontinue any product, menu, plan, price, availability, promotion, or service at any time, with no liability to the user, except for orders that are already paid and confirmed.

3. User eligibility

The Fresh Start website and services are directed solely to adults of legal age.

Fresh Start does not serve minor customers and does not knowingly collect personal information from children under 13.

By using the website or placing an order, the user represents that they have sufficient legal capacity to accept these Terms & Conditions and, where applicable, to make online purchases.

4. Use of the website

The user agrees to use the website in a lawful, responsible manner consistent with these Terms & Conditions.

The user shall not:

• Use the website for illegal, fraudulent, or unauthorized purposes.
• Interfere with the security, operation, or functioning of the website.
• Attempt unauthorized access to Fresh Start’s systems, accounts, servers, or information.
• Use bots, scrapers, automated tools, or similar methods without authorization.
• Copy, modify, distribute, or exploit website content without prior authorization.
• Provide false, incomplete, inaccurate, or misleading information.
• Place orders with fraudulent or abusive intent.

Fresh Start may suspend, block, or cancel access for any user who breaches these Terms & Conditions or who uses the website improperly.

5. User information

To place orders or contract services, the user must provide truthful, complete, current, and sufficient information, including name, email, phone, delivery address, food preferences, restrictions, allergies, or any other information needed to correctly prepare and deliver the products.

The user is responsible for verifying that the information provided is correct before confirming an order.

Fresh Start will not be liable for delays, delivery errors, undeliverability, incorrect preparation, or inconvenience caused by incomplete, incorrect, false, or outdated information provided by the user.

6. Orders and confirmation

Orders may be placed through the website, online checkout, WhatsApp, email, phone, or other channels authorized by Fresh Start.

An order will be considered received when the user completes the corresponding request. However, an order will be considered confirmed only when Fresh Start receives the corresponding payment and issues a confirmation by website, email, WhatsApp, or other means.

Fresh Start reserves the right to reject, cancel, or limit orders for justified reasons, including, among others:

• Lack of availability of ingredients or products.
• Errors in prices, menus, or descriptions.
• Payment-processing problems.
• Incomplete or incorrect user information.
• Delivery area not covered.
• Suspicion of fraud, abuse, or improper use.
• Force majeure or events outside the reasonable control of Fresh Start.

If a paid order is cancelled due to a cause attributable to Fresh Start, the user will be offered a refund, credit, or reasonable alternative, as appropriate.

7. Availability of products and menus

Menus, ingredients, portions, products, plans, photographs, descriptions, and prices published on the website are subject to availability.

Fresh Start may make reasonable ingredient substitutions when a product is not available, always trying to keep an option compatible with the plan type, preferences, or restrictions reported by the user.

Website images are illustrative and may vary from the final product delivered.

Fresh Start does not guarantee that all products, menus, or plans will be available at all times.

8. Prices, taxes, and fees

Prices shown on the website are displayed in U.S. dollars unless expressly stated otherwise.

Prices may change at any time without notice. However, price changes will not affect orders already confirmed and paid, except in the case of an obvious error in the published price.

The user is responsible for paying the price of the selected products or services, as well as any applicable tax, delivery fee, commission, processing charge, or other applicable fee shown before completing the purchase.

9. Online checkout and payments

Fresh Start offers online checkout to process orders and payments.

Payments may be processed by external payment platforms, banks, card processors, e-commerce services, or other technology providers.

Fresh Start does not store full credit- or debit-card numbers on its own systems unless expressly stated otherwise.

By making a payment, the user represents that they are authorized to use the payment method provided and that the payment information is true, current, and complete.

If a payment is rejected, cancelled, reversed, or flagged as fraudulent, Fresh Start may suspend or cancel the corresponding order.

10. Cancellations, changes, and refunds

Due to the perishable and personalized nature of prepared foods, confirmed orders may be subject to restrictions on cancellation, change, or refund.

The user may request changes or cancellations by writing to info@freshstart-mealprep.com or contacting us by WhatsApp at +1 205 600-5894.

Change or cancellation requests must be made before Fresh Start has begun purchasing ingredients, preparing, packaging, or scheduling delivery of the order.

Once preparation, ingredient purchase, packaging, or delivery has begun, Fresh Start may deny changes, cancellations, or refunds, unless there is an error attributable to Fresh Start or applicable law provides otherwise.

Fresh Start may offer, at its sole discretion and depending on the case:

• Full refund.
• Partial refund.
• Credit for future purchase.
• Product replacement.
• Order correction.
• Reasonable alternative.

No refunds will be granted for:

• Incorrect information provided by the user.
• The user’s unavailability to receive the order.
• Unjustified refusal of delivery.
• Change of preference after the order is confirmed.
• Failure to read ingredients, restrictions, instructions, or service conditions.
• Partial or total consumption of the product.
• Non-compliance with storage, refrigeration, or consumption instructions.

11. Home deliveries

Fresh Start performs home deliveries personally within the service areas available in Alabama, United States.

Zones, days, schedules, and delivery charges may vary and are subject to availability.

The user must provide a correct, complete, and accessible address, along with the instructions needed to carry out the delivery.

Fresh Start will not be liable for failed, delayed, or incomplete deliveries when caused by:

• Incorrect or incomplete address.
• Lack of response from the user.
• Inability to access the home or building.
• Absence of the user or authorized recipient.
• Weather, traffic, accidents, emergencies, or events outside the reasonable control of Fresh Start.
• Access, security, parking, or delivery restrictions not reported in a timely manner.

If the user is not available to receive the order at the agreed time, Fresh Start may leave the order at the location indicated by the user, reschedule the delivery for an additional fee, or consider the order delivered, depending on circumstances.

The user acknowledges that food is a perishable product and must be received, stored, and consumed in accordance with the instructions provided.

12. Storage, refrigeration, and consumption

The user is responsible for refrigerating, storing, heating, and consuming food appropriately after delivery.

Fresh Start may provide general instructions for storage, refrigeration, heating, or consumption. The user must follow those instructions to preserve the quality and safety of the food.

Fresh Start will not be liable for damages, illness, deterioration, contamination, loss of quality, or any consequence arising from:

• Failing to refrigerate food promptly.
• Leaving food at room temperature for prolonged periods.
• Reheating incorrectly.
• Consuming products after the recommended period.
• Storing products improperly.
• Sharing food with people who have undisclosed allergies, restrictions, or conditions.
• Handling or transporting food improperly after delivery.

13. Allergies, dietary restrictions, and cross-contamination risk

The user is responsible for clearly disclosing any allergy, intolerance, dietary restriction, dietary preference, or relevant condition before placing an order.

Fresh Start will make reasonable efforts to take into account the information provided by the user. However, Fresh Start cannot guarantee the complete absence of allergens, traces, or cross-contamination.

Products may be prepared in facilities or areas where ingredients are handled that may include, among others:

• Milk.
• Egg.
• Fish.
• Shellfish.
• Tree nuts.
• Peanut.
• Wheat.
• Soy.
• Sesame.
• Other ingredients that may cause allergies or intolerances.

People with severe allergies, risk of anaphylaxis, sensitive medical conditions, or strict restrictions should consult a health professional before consuming Fresh Start products and must refrain from ordering if they cannot accept the risk of cross-contamination.

Fresh Start will not be liable for allergic reactions, intolerances, adverse effects, or consequences arising from allergies or restrictions that were not disclosed, were reported incorrectly, or are associated with cross-contamination risks.

14. Nutritional information and scope of services

Fresh Start offers healthy food, meal prep, meal plans, and general nutritional guidance.

Information provided on the website, in menus, plans, publications, communications, recommendations, or Fresh Start materials is for informational, educational, and commercial purposes.

Fresh Start does not provide medical, clinical, hospital, therapeutic, or emergency services.

Fresh Start’s products, plans, portions, recommendations, or content do not replace diagnosis, treatment, medical prescription, clinical follow-up, or advice from a licensed health professional.

If the user has a medical condition, severe allergy, pregnancy, breastfeeding, medical treatment, chronic illness, eating disorder, specific clinical need, or any health-related question, they must consult a physician, registered dietitian, or other licensed health professional before contracting, consuming, or following any meal plan.

Results may vary from one person to another. Fresh Start does not guarantee weight loss, muscle gain, medical improvement, cure, disease prevention, or specific outcomes.

15. Promotions, discounts, and codes

Fresh Start may offer promotions, discounts, coupons, codes, bundles, or special offers.

Promotions will be subject to the specific conditions published at the time of the offer, including validity, availability, restrictions, applicable products, and usage limits.

Fresh Start may modify, suspend, or cancel promotions at any time, except with respect to orders already confirmed and paid under the applicable conditions.

Promotions are not cumulative, transferable, or redeemable for cash, unless expressly stated otherwise.

16. Electronic and WhatsApp communications

The user agrees that Fresh Start may communicate by email, WhatsApp, phone, SMS, or other means provided by the user for purposes related to orders, deliveries, payments, customer service, promotions, news, reminders, or commercial information.

The user may request to stop receiving promotional communications by writing to info@freshstart-mealprep.com or by replying “STOP,” “ALTO,” or “BAJA” on WhatsApp.

Unsubscribing from promotional communications will not prevent Fresh Start from sending transactional or administrative communications necessary to complete orders, deliveries, payments, customer service, or legal compliance.

17. User accounts

If the website allows accounts to be created, the user will be responsible for maintaining the confidentiality of their access credentials and all activities carried out from their account.

The user must immediately notify Fresh Start if they suspect unauthorized access, misuse, or compromise of their account.

Fresh Start may suspend or cancel accounts that are used fraudulently, abusively, illegally, or contrary to these Terms & Conditions.

18. Intellectual property

All content on the website, including texts, trade names, logos, photographs, menus, designs, graphics, published recipes, structure, materials, videos, publications, visual elements, trademarks, and other content, belongs to Fresh Start or its respective owners.

The user may not copy, reproduce, distribute, modify, sell, exploit, publish, transmit, or use Fresh Start content without prior written authorization.

Use of the website does not grant the user any intellectual-property rights over Fresh Start, its content, trademarks, materials, or commercial elements.

19. Comments, testimonials, and user content

If the user submits comments, reviews, testimonials, photographs, messages, suggestions, or any other content to Fresh Start, the user authorizes Fresh Start to use such content for customer-service, service-improvement, promotional, marketing, or publication purposes, as long as legally permitted.

Fresh Start may edit, moderate, reject, or remove content it considers false, offensive, misleading, illegal, discriminatory, defamatory, abusive, or contrary to these Terms & Conditions.

The user represents that any content they provide is truthful, lawful, and does not infringe the rights of third parties.

20. Privacy

The processing of the user’s personal information is governed by Fresh Start’s Privacy Notice, available at freshstart-mealprep.com.

By using the website or contracting Fresh Start’s services, the user acknowledges that they have read and accepted the Privacy Notice.

21. Links and third-party services

The website may contain links, integrations, or third-party tools, including payment platforms, social networks, analytics tools, advertising services, technology providers, or external platforms.

Fresh Start does not control and is not responsible for the websites, services, content, terms, policies, privacy practices, or security measures of third parties.

Use of third-party services will be subject to the terms and policies of those third parties.

22. Absence of warranties

The Fresh Start website and services are provided “as is” and “as available.”

Fresh Start strives to keep information accurate, up to date, and functional. However, it does not guarantee that:

• The website will be available without interruption or errors.
• The website will be free of viruses, faults, or harmful components.
• Website information will always be accurate, complete, or up to date.
• Products will be permanently available.
• Services will produce specific health, weight, fitness, or wellness outcomes.

Fresh Start makes no express or implied warranties other than those expressly set out in these Terms & Conditions or required by applicable law.

23. Limitation of liability

To the maximum extent permitted by applicable law, Fresh Start will not be liable for indirect, incidental, special, consequential, or punitive damages, loss of profits, loss of data, business interruption, reputational harm, or any similar damages arising from the use of the website, products, or services.

Fresh Start’s total liability to the user for any claim related to a specific order will not exceed the amount actually paid by the user for that order.

Nothing in these Terms & Conditions limits rights that cannot be limited under applicable law.

24. Indemnification

The user agrees to defend, indemnify, and hold harmless Fresh Start, Monica Navarro, collaborators, providers, and representatives from any claims, damages, losses, liabilities, costs, or expenses, including reasonable attorneys’ fees, arising from:

• Improper use of the website.
• Breach of these Terms & Conditions.
• False, incorrect, or incomplete information provided by the user.
• Failure to follow storage, refrigeration, or consumption instructions.
• Infringement of third-party rights.
• Illegal, fraudulent, or negligent conduct by the user.

25. Force majeure

Fresh Start will not be liable for delays, failures, delivery failures, cancellations, or inability to provide services when caused by events outside its reasonable control, including:

• Weather conditions.
• Accidents.
• Emergencies.
• Power or technology failures.
• Internet outages.
• Problems with providers.
• Ingredient shortages.
• Illness.
• Government orders.
• Natural disasters.
• Force majeure or fortuitous events.

26. Changes to the terms

Fresh Start may update, modify, or replace these Terms & Conditions at any time.

The current version will be published at freshstart-mealprep.com with the last-updated date.

Continued use of the website or services after a modification is published constitutes acceptance of the updated Terms & Conditions.

27. Termination or suspension of service

Fresh Start may suspend, limit, or cancel a user’s access to the website or services when it reasonably considers that the user:

• Has breached these Terms & Conditions.
• Has provided false or misleading information.
• Has committed or attempted fraud.
• Has used the website abusively or illegally.
• Has affected the security, operation, or reputation of Fresh Start.
• Has acted in an offensive, threatening, abusive, or inappropriate manner.

28. Applicable law

These Terms & Conditions will be governed by and interpreted under the laws of the State of Alabama, United States, without prejudice to applicable federal law.

29. Dispute resolution

Before initiating any formal procedure, the user and Fresh Start agree to attempt to resolve any controversy in good faith through direct communication.

The user may contact Fresh Start at:

• Email: info@freshstart-mealprep.com
• Phone: +1 205 600-5894

If the controversy cannot be resolved informally, the parties may bring the matter before the competent courts of the State of Alabama, unless applicable law provides otherwise.

30. General provisions

If any provision of these Terms & Conditions is held invalid, illegal, or unenforceable, the remaining provisions will remain in effect.

The failure of Fresh Start to exercise a right will not constitute a waiver of that right.

The user may not assign their rights or obligations under these Terms & Conditions without prior authorization from Fresh Start.

Fresh Start may assign, transfer, or delegate its rights and obligations in the event of reorganization, business sale, asset transfer, change of control, or for operational needs.

31. Contact

For questions, clarifications, requests, or comments related to these Terms & Conditions, the user may contact: